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Returns/Exchanges/Refunds

ALWAYS  INSPECT PACKAGING AND ITEMS UPON DELIVERY

 DAMAGES and RETURNS POLICY

Do not sign for delivery until you have given a thorough visual inspection of the package. If the box has holes or tears, take a photo and note it on the bill when you sign. 

The driver MUST note any damage on the "bill of lading" before you sign for it. Otherwise, there is no proof that the damage occurred during shipping and the freight company is released from all responsibility. Here's what to do to protect yourself

Inspect the Exterior of Your Delivery

Make sure the boxes in your delivery are complete and undamaged… If the delivery receipt says you should have received 3 boxes, make sure all 3 are free of holes, tears, or other trauma that could have damaged the items inside.

If the boxes in your order arrive damaged or incomplete, follow these exact instructions:

  • REFUSE DELIVERY. Do not sign delivery receipt.
  • Note the missing items and/or the damage on the delivery receipt.
  • Take pictures of the box as proof of damage.
  • Send us the pictures at support@mancavegamez.com We will launch an insurance investigation and work with the supplier to issue a replacement.
  • Note: If delivery is refused for any reason other than damage, you will be liable for all true freight costs (to and from the delivery address) and a 30% restocking fee.

If the box/package looks OK but you feel the item within may be damaged: 

  • ACCEPT DELIVERY. Sign delivery receipt but write "possible concealed damage" in the margins.
  • Inspect your item during the unpacking process.
  • If it is indeed damaged, take pictures of the box and the item itself. (Insurance/manufacturers WILL NOT even consider a refund if you don't submit photos both the box and the product.)
  • Do not dispose of the damaged item until the manufacturer or Man Cave Gamez provides further instructions.
  • DO NOT THROW THE BOX AWAY. (The original box and packaging must be returned in order to process a refund or a replacement order).
  • Report damage with photos to support@mancavegamez.com within five calendar days of delivery. 

Please note: If damage is minor, we may opt to send you a replacement part instead of issuing a refund.

THE ORIGINAL BOX AND PACKAGING MUST BE INCLUDED IN ORDER TO PROCESS A REFUND OR REPLACEMENT. NO EXCEPTIONS.

Be sure that the item(s) you return are professionally packaged and fully insured against damage or loss. We will not issue refunds or credits on any item that is returned with damages inconsistent with the pictures provided or on any item lost in transit.

Also for peace of mind, most of our products are backed by a manufacturer's warranty. If your item has an inherent defect (rather than damage during shipping) please contact the manufacturer as instructed in the paperwork that came with the product. Please contact us at support@mancavegamez.com, if you have any questions.

Cancellations

All orders cancelled after 24 hours are subject to a 5% administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.